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​Terms & Conditions – WishRose

Last updated: 31.10.2025

Welcome to WishRose. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. About WishRose

WishRose is an online plant nursery operating in India, offering live plants and related gardening products. All services provided by WishRose are subject to these Terms & Conditions.

2. Eligibility to Use

  • You must be at least 18 years of age to use this website or place an order.

  • By using this website, you confirm that the information you provide is accurate and complete.

3. Product Information

  • All plants displayed on the WishRose website are subject to availability.

  • Images are for reference only; natural variations in size, shape, and color are normal for live plants.

  • WishRose reserves the right to limit quantities or discontinue any product at any time.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.

  • WishRose reserves the right to change prices without prior notice.

  • Payments must be made through approved payment methods available on the website.

5. Order Acceptance & Cancellation

  • Orders are considered confirmed only after successful payment.

  • WishRose reserves the right to cancel or refuse any order due to stock issues, payment failure, or suspicious activity.

  • Customers may cancel orders before dispatch only, as per our Returns & Refund Policy.

6. Shipping & Delivery

  • Shipping timelines and charges are governed by the Shipping Policy – WishRose.

  • Delivery delays caused by courier services, weather, or external factors are beyond our control.

  • Customers are responsible for providing accurate delivery information.

7. Returns & Refunds

  • Returns and refunds are governed strictly by the Returns & Refund Policy – WishRose.

  • Live plants are non-returnable except in cases of verified damage or defect.

8. Plant Care Responsibility

  • Once delivered, responsibility for plant care lies with the customer.

  • WishRose is not liable for plant damage or loss due to improper care, environmental conditions, or negligence after delivery.

9. Intellectual Property

  • All content on the WishRose website, including text, images, logos, and designs, is the intellectual property of WishRose.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

10. User Conduct

Users agree not to:

  • Use the website for unlawful purposes

  • Attempt to damage or interfere with website functionality

  • Misuse WishRose content or services

11. Limitation of Liability

  • WishRose shall not be liable for indirect, incidental, or consequential damages arising from website use or product purchase.

  • Liability, if any, shall not exceed the value of the order placed.

12. Third-Party Services

WishRose may use third-party service providers for payments, logistics, or analytics. We are not responsible for their actions or policies.

13. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of courts located in India.

14. Changes to Terms

WishRose reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page.

15. Contact WishRose

For any questions regarding these Terms & Conditions, please contact us:

Email: wishrose.kolkata@gmail.com

Phone / WhatsApp: +91 9831911815

Legal Notice

By using the WishRose website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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